Get help

Help & support in the app

Go to Settings, then Help & support.

1. Tap New request.
2. Choose what it is about.
3. Add a subject and tell us what happened: what you did, what you expected and what you saw.
4. Add a screenshot or a file if it helps (a photo or a PDF).
5. Tap Send to the Zen team.

The Zen team's answer arrives in the app and by email. You also get a notification for each reply, and you can reply straight from it.

Your requests

Help & support lists your requests with their status. Open one to read the conversation and reply.

When it's sorted, close the request and tell us how it went. To reopen a closed request, just write again.

Ask in the chat

You can also tell Zen or any Zennie in the chat that something isn't working. It passes it to the Zen team as a request and tells you so.

By email

Write to zen@carreh.com. Please write from the address of your Carreh account so we can find your Zen.