Errands

What an errand is

An errand is one piece of admin that a Zennie takes from start to finish. Zen gathers the facts, drafts the message, sends it when you approve, watches for the answer and chases when there is none.

Kinds of errands

• Dispute a charge that looks wrong.
• Cancel it: a subscription or a repeating payment.
• Get a refund for an order or a parcel.
• Claim: fill in a claim with your facts.
• Rebook or cancel a trip.
• Fill a form.
• Chase someone who owes you an answer or money.

How to start one

• From a bill, a parcel or a trip, tap the errand button, for example Cancel it or Get a refund.
• In the chat, say what you want, for example "cancel my gym subscription".
• Zen may also suggest one, for example a subscription you pay twice or a refund that is late. You choose Yes or Not now.

How it runs

1. The errand becomes a task of its Zennie on the Tasks tab, with the next step.
2. Zen drafts the email or fills the form. You see Approve & send, Edit and Skip.
3. Once sent, Zen watches your email for the answer and tells you when it comes.
4. If there is no answer after a few days, Zen drafts a chase for your OK.
5. If money may have come back, Zen asks Is this the money back? It only counts once you confirm.
6. You close the errand with the outcome.

What Zen will not do

• Zen never pays or moves money. If a fee is needed, you pay it yourself.
• Zen never sends anything or submits a form without your tap.
• Zen doesn't give legal or insurance advice, and it doesn't act as your representative. It writes for you to send, in your name, using your own facts and the other side's published terms.
• Zen can't make phone calls. When only a call will work, it writes a call script: who to call, the number, what to say and what to note. You make the call.

Undo

Errands are never deleted. They are closed or stopped, and every change is in Activity with Undo. A closed errand can be reopened.