ZenParcels and tracking
Zen finds your orders and deliveries in your email, tracks them live and tells you when they move.
Updated
How parcels get into Zen
When an order or shipping email arrives, Zen adds the parcel for you, with the shop, the carrier and the tracking number when the email has them. You don't need to copy anything.
You can also add a delivery yourself with the + button.
Live tracking
For carriers with live tracking, Zen checks every open parcel about every 15 minutes. The parcel page shows the latest status and the scan history, newest first.
Tap Refresh tracking to check now.
Notifications
Parcel notifications come at once, not in a summary: a new order, shipped, out for delivery, ready to collect, delivered, or a problem. You can turn parcel notifications off in Settings, All settings, Which notifications.
On iPhone, a parcel that is out for delivery or ready to collect can also show as a Live Activity on your Lock Screen. See Widgets, Siri and Live Activities.
On the parcel page
- Copy the tracking number, pickup code or order number.
- I got it when it arrives.
- Delivery failed or Not failed to correct the status.
- Edit the carrier, tracking number, pickup point, pickup code or pickup deadline.
- Get a refund to start an errand if something went wrong. See Errands.
If a parcel is missing
Check that the mailbox that got the order email is connected. If the email had no tracking number, add it with Edit.