Privacy and your data

What Zen uses

Zen works from your email and from what you tell it or upload. It does not connect to other accounts.

What Zen keeps

• The things it finds in your email: bills, parcels, trips, appointments, documents and replies to your errands.
• Your chats with Zen and your Zennies, and the files you send or Zen makes.
• What Zen and each Zennie remember about you.
• Your settings, and a record of changes in Activity.

Promotions and junk email are skipped. Zen does not delete or move your email.

Safety review

To keep Zen safe, a small number of Carreh staff may read your conversations and activity, for example to check a report, stop abuse, or ban someone who misuses Zen. This applies to everyone. Access is restricted and every look is logged. What staff read this way is never used to train Zen unless you turned on Help improve Zen.

Help improve Zen

You choose whether Carreh may use your chats, actions and documents to improve Zen and train its AI. It is off until you turn it on.

• Zen asks when you set it up. To change it later, go to Settings, Privacy, Help improve Zen.
• We only use data from the time it was on. Nothing from before you turned it on, and nothing after you turn it off.
• Data already used before you turned it off cannot be taken back out.
• Each choice is recorded with when you made it and the words you saw.

How it is protected

• Mailbox sign-ins and passwords are stored encrypted, and never shown back to you or anyone else.
• When Zen is locked, personal details are hidden until you unlock with Face ID or your PIN.
• Health details never appear in notifications.
• Sending, paying and deleting always wait for your OK.

What Zen remembers

You can see what Zen remembers in Settings, Zen: memory, workflows, trust. Swipe a memory and tap Forget to remove it. Zen will no longer use it. You can also tell Zen in the chat to forget something.

How Zen works

Zen keeps how it works private. We don't share details of the technology behind it.

Disconnect a mailbox

You can disconnect a mailbox at any time in Mailboxes. Zen stops reading it. See Connect your mailboxes.

Get a copy or delete your data

To get a copy of your data, or to delete your Zen account and its data, write to the Zen team at zen@carreh.com or from Help & support in the app.

Questions

For any privacy question, email zen@carreh.com.