Trips and bookings

From booking email to trip

When a booking confirmation arrives in a connected mailbox, Zen adds it to your trips. This works for flights, trains, buses, hotels and Airbnb stays, in English and French. Promotional emails are ignored.

Bookings that belong together, like an outbound flight, a hotel and the flight home, are grouped into one trip.

On your calendar

Each trip puts its key times on the Calendar tab: departure, arrival, hotel check-in and check-out, and when online check-in opens.

Changes and cancellations

When the airline, train company or hotel emails a change or a cancellation, Zen updates the same trip and tells you in the chat, with a notification that names the trip.

Questions Zen may ask

• If a booking seems to be for someone else, Zen asks what to do with it instead of adding it to your trips.
• If a hotel could belong to two trips, Zen asks which one.
• If an upcoming trip has no way back yet, Zen asks.

Before you go

You get a notification when check-in opens. After the trip ends, it moves to your travel history.

Rebook or cancel

To change or cancel a booking, start a Rebook or cancel errand from the trip. Zen checks the booking and fare rules, drafts the request for your OK and follows up. Zen never pays: if there is a fee, you pay it yourself. See Errands.