ZenNot getting notifications
What to check when Zen notifications don't arrive or arrive later than you expect.
Updated
Allow notifications for Zen
In Zen, go to Settings. If you see Turn on notifications, tap it. It opens the iPhone Settings app, where you can allow notifications for Zen.
Check which kinds are on
Go to Settings, All settings, Which notifications, and check that the kind you expect is turned on, for example Parcels or Messages.
Calm notifications
With Calm notifications on, non-urgent notifications wait and arrive together at 08:00 or 19:00. Turn it off to get them as they happen.
Quiet hours
From 22:30 to 07:30 (Paris time), most notifications wait until morning.
Messages in an open chat
You don't get a notification for a message in a chat you already have open.
Focus and Do Not Disturb
A Focus mode on your iPhone or iPad can hide notifications. Check Control Center, or allow Zen in that Focus.
Sign in again
A device gets notifications once it is signed in and unlocked. Open Zen on that device and unlock it once.
Still nothing?
Write to us from Help & support or at zen@carreh.com. See Get help.